Teamwork and Problem Solving

Team

• A team is a small group of people working together for a common purpose.
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Quality

• A commitment by everyone in an organization to exceed customer expectations. 
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Functional Team

• A team with similar skills and expertise although they would not be able to perform each others' jobs.
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Cross-Functional team

• A team that consists of workers from different areas within a company who are assigned to work on a specific project. 
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Multifunctional Team

• Members of this team have been cross-trained so that each person is able to perform the duties of all other teams. 
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Self-Directed Team

• A team that has been given the full responsibility of carrying out it's assignment. They evaluate their own progress and hire, train, and evaluate team members. 
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Norm

• A pattern that is typical of the development of a social group. 
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Goal

• What a team or member is trying to attain.
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Gantt Chart

• A graph that shows the steps of a task divided across a timetable. 
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Problem

• This exists when there is a difference between reality (what you have) and expectation (what you want).
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