VET Work Effectively with Others

What are 3 skills needed to work in the Hospitality Industry?

• Patience, honesty, cheerfulness
• Loyalty, calmness, good eye contact
• Clear speech, punctuality, good listening skills
• All of these

What is communication?

• Body language
• Interpreting messages
• Talking to people
• All of these

Which of the below is NOT a type of communication?

• Verbal 
• Non-verbal
• Laptop
• Graphic

Which of the below is non-verbal communication?

• Talking
• Crossed arms
• Yelling
• Conversation

Which of the below is NOT communicating by body language?

• Crossed Arms
• Smiling
• Phone call
• Raised eyebrows

Which of the below is NOT a form of graphic communication?

• Email
• Fax
• Diagram
• Eye contact

An internal customer is:

• A person from within the business
• A person with medical skills
• A forklift driver
• A courier

An external customer is:

• Waiter
• Barista
• Walk in customer
• Chef

Which of the below is NOT a barrier in communication?

• Religion
• Culture
• Laptop
• Celebrations

What is the difference between listening and hearing?

• Listening requires effort
• Hearing is a sense
• Listening requires a response
• Hearing is believing