The hallmark of professionalism is?

• trendy makeup
• functional clothing
• politeness
• posture

The design and planning of the workplace for maximum comfort, safety, and efficiency is known as?

• physics
• decorating
• architecture
• ergonomics

Which of the following will help counter the negative effects of repetitive motions?

• reaching across the table when giving a manicure
• bending the neck when standing
• holding elbows away from body when cutting
• stretching and walking around at intervals

A tennis ball is useful in exercises to release stress from repetitive movement of which body part?

• ankles
• wrist
• fingers
• shoulders

An important aspect of human relations is to 

• avoid eye contact
• interrupt often
• talk less, listen more
• talk more, listen less

The act of successfully sharing information between two people, or groups of people, is known as?

• reflexive language
• mutual respect
• effective communication
• reflective listening

Prior to sitting at your station, every new client should fill out an intake form, also called a:

• visual too
• rating card
• consultation card
• client assessment

Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation?

• suggest options
• review the consultation
• make color recommendations
• discuss upkeep and maintenance

When suggesting options to a client, which of the following criteria should be used?

• lifestyle
• face shape
• hair type
• All answers are correct

When handling a scheduling mix-up with a client, it is recommended that? 

• argue with the client
• never argue and be polite
• cancel the appointment
• cover up the issue