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Customer Service Unit 2

Authored by Alexis Quiller

Other

9th - 12th Grade

Used 5+ times

Customer Service Unit 2
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25 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

As a sales associate, you can influence a shopper’s decision to return to your store by making shopping a more enjoyable experience. 

True
False

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are: 

An enjoyable atmosphere and super service 
Free coffee and doughnuts, and a clean restroom 
Sales associates who look snazzy and take turns helping customers 

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Small kindnesses to your customers may include: 
Letting the customer make a local call to verify appropriateness or preference.
Consolidating many small packages into one large shopping bag
Bringing merchandise to an older or disabled customer while he sits down
Telling a customer about a lounge where she may tend to her baby’s needs 

True
False

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

To assist your customers in a personal way, you should become familiar with: 

Their relatives, special friends, and loved ones 
Entertainment centers and movie theaters in the district 
Resources in and near your store 

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You should match your store services with customers who will appreciate them by paying attention to each customer’s unique needs and interests. 

True 
False

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In preparing a resource list for your customers, you should consider including: 

Local companies that have complementary services to the products you sell 
Phone numbers that customers have requested in the past, such as a taxi service 
Information about companies you recommend, such as repair shops 
All of the above 

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When customers request any of the service “extras” your store offers: 

Tell them they’ll have to contact Customer Service for further information 
Make a note in your client record system so you can provide more personalized service when those customers return in the future 
Tell them they’ll have to wait until you finish with the other customers in your area before you can give them that amount of time 

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