Comm Ch. 6 Listening

Which of the following is NOT a challenge of listening

• Listening Style
• Listening Apprehension
• Negative Approach
• Processing Approach

Which of the following is NOT  a listening style?

• content-oriented
• people-oriented
• action-oriented
• space-oriented

The five steps in the active listening process are: attending, understanding, remembering, evaluating, and responding

• true
• false

A mnemonic device is any artificial technique used as a memory aid.

• true
• false

A biology professor is leading an advanced team as they work on some genetic coding.  When one student explains a problem with the experiment, the professor quickly grasps the student's meaning and finishes her sentence for her with enthusiasm.  The professor is an action-oriented listener. 

• true
• false

Studies show our brains can process between 400 and 800 words per minute, which means we SHOUld rehearse what we are going to say in response.

• true
• false

Empathy is the ability to identify with or vicariously expeirrence another's feelings or attitudes.

• true
• false

The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages is

• remembering
• understanding
• evaluating
• listening

__________________ is the process of decoding a message so that the meaning accurately reflects that intended by the speaker.

• Listening
• Understanding
• Attending
• Responding

Ansel's puppy has been missing all day, and he is very upset, worried, and constantly trying to find her.  When he tells you about this, which is the APPROPRIATE response?

• You express concern for the puppy and offer to help track her down.
• Look at your watch and tell Ansel you can't help, you have a basketball game.
• Verify the fact that the puppy is missing so you ask if your friend is telling the truth.
• Say, "Oh man, good luck with that."