SM 1 Test Review

All of the following may present cultural communication barriers EXCEPT:

• Inappropriate eye contact
• Health Beliefs
• Religion 
• Physical Comfort

Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge?

• Sign language
• Look at the patient's chart while speaking
• Use gestures
• Writing messages

What is the term that describes "anything that interferes with effective communication?"

• Communication barrier
• Complacency
• Selective comprehension
  
• Preconception
  

What should be done if you are concerned about a patient's ability to understand important information?

• Get permission from the patient to speak with a family member.
• Give the patient the information and assume he understands when he nods.
  
• Assume it will not harm the patient not to know every detail.
  
• Leave it to the physician to figure out because you have other tasks that need to be completed.

Which of the following is true of communication barriers?

• The best way to deal with prejudice is to tolerate and ignore it.
  
• Someone with preconceptions is open-minded towards others and their ideas.
• Cultural communication barriers are simple to overcome.
• When people are preoccupied with their own problems, they can miss much of the message coming from another person.

Which of the following is a method that health care workers and patients can use to overcome a speech challenge?

• Use complex language
• Ask extra questions to make sure the patient understands
  
• Hurry the patient
• Require only brief answers
  

Which of the following is a method that health care workers and patients can use to overcome a vision challenge?

• Dim the lights
• Describe what is happening
  
• Minimize body language
  
• Speak loudly
  

Which is the best position for a health care worker who is interacting with a patient in a wheelchair?

• Standing
• Lying down
• Sitting
• Leaning against a wall

Which of the following refers to the physical space between people?

• Eye Contact
• Proximity
• Touch
• Physical Appearance

Why is verbal communication often the most effective way to communicate?

• It is the easiest way to reach people of diverse cultures and languages.
  
• It allows for instant feedback, clarity, and understanding.
  
• It can be done quickly, without much thought.
  
• It can be misinterpreted.