5.3: Lean Production & Quality Management

Quality _______ requires the implementation of processes and systems to make certain that quality standards are met to ensure customer satisfaction.

• commitment
• control
• assurance
• management

Quality is achieved when _______

• We exceed customers' expectations
• We try to exceed customers' expectations
• The customers' requirements are fulfilled
• The benefits outweigh the defects

In the end, quality is the responsibility of _______

• The Customer
• The Project Manager
• The Team Members
• The Senior Management

You are the project manager of a Mind Music App in the execution phase. You decide to get ISO 9000 certification. This certification helps:

• Creating company standards for quality procedures
• Ensuring your organization maps its processes to a process methodology
• Creating a fixed path for the company to follow
• Ensuring that your project uses quality control and assurance while integrating them

This is a method used by businesses to manage quality is by comparing their practices or performance indicators to with those of the best in the industry. It is commonly abbreviated as _______ . 

• BMJ
• BTC
• BTB
• BPB

After visiting your Japan counterparts in your Rising Sun project, you decide to use the Kaizen method in project managment. Kaizen is:

• Large improvements for large benefits
• Small improvements for small benefits carried out continuously
• Small improvements for large benefits over a short time period
• Large improvements for small benefits that aren't worth it

Which of the following is not a limitation of total quality management?

• Training and Development Funds
• Competitive Advantage
• Bureaucratic
• Only works if there's commitment

Which of the following is not a benefit of total quality management?

• Improves chances of business survival
• Reduces wastage
• Establishing costs
• Improved staff motivation

Which of the following is not a reason for why national and international business quality standards are important?

• They strengthen competitiveness
• They help attract high caliber employees
• They improve organizational performance
• They reduce wastage

Which of the following is not an organization that promotes or regulates product and service quality?

• The BSI Kitemark
• The CE Mark 
• The Lion Mark 
• The B&Co Silver Mark