Check Your Knowledge and Classroom memory

You sign in to myCSP using a specific passcode:

• ATT PREP LOG
• GLOBAL LOGIN
• UUID
• ATTUID

Who is not guilty of anything yet looks the guiltiest ?

• Demetri

• Tavia

• Quinn

• Karen

To provide feedback to the myCSP Search team, utilize the?

• Dial 1 option
• Tell your coach
• Help menu
• I like it/Feedback

What function is available in myCSP to filter your search by Updated Date?

• Sort By
• My stuff
• My profile
• This is a trick question

Where can you find Unread Urgent Messages?

• Link Center
• Trending now
• Activity Stream
• Frontline Focus

Braille and large print bills contain the same information as standard paper bills except 

• Long distance charges
• Directory assistance charges
• Taxes
• FYI's and Bill Messages

What does the "I" stand for in CPNI

• Incomplete
• I don't know
• Implied
• Incorrect

As part of the Uncover Needs step of the Promise Process, what should you do to avoid misunderstandings

• Ask customer to repeat themselves
• Ask Qs to understand the need
• Ask customer out on a date
• Transition to sale

 Where can you find the internal transfer number, hours of operation and related Link Center?

• Channel Links
• Directory Tool
• My stuff/My View
• MyPhonePortal

provides agents access to the latest promotions, changes and current tips

• ATT Tip Tac Toe

• Frontline Focus

• Customer Solution Center

• Mike B