chapter 4 communicating for success

chapter 4 communicating for success

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20 Qs

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chapter 4 communicating for success

chapter 4 communicating for success

Assessment

Quiz

Other, Fun

University

Practice Problem

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Created by

Laura Morgan

Used 223+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Effective human relations and communication skills build lasting client relationships, aid in your growth, and help prevent misunderstandings.

true
false

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Communication is the act of effectively sharing information between two people, or groups of people, so that it is effectively understood.

true
false

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To earn a client’s trust and loyalty, you need to always approach a new client in a formal and reserved manner.

true
false

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The client consultation is the communication that determines the client’s needs.

true
false

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 The work and consultation area needs to be freshly cleaned and uncluttered.

true
false

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Reflective listening is the process of repeating back to the client, in your own words, what you think she is telling you.

true
false

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a client does not fully realize that her choice in a service will not benefit her, it is your obligation to find a way to bluntly let her know.

true
false

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