UNIT 5 TEST Study Guide (Chapter13-18)

Process that involves setting goals assigning roles and communicating regularly.

• team planning 
• compromise
• distorted
• conflict resolution

To try to see things from another's point of view and gain understanding of that person's situation

• conflict resolution
• distorted
• cooperation
• empathize

Can be difficult. Remember respect is a two way street.

• tact
• empathize
• diversity
• cooperation 

To give up something 

• cooperation
• compromise
• tact 
• diversity

Belief about a person or a group. Negative stereotypes can be harmful. 

• conflict resolution
• diversity
• distorted
• tact

Variety in which each individual contributes something special. 

• empathize
• effective
• diversity
• distorted

Group of people from two or more departments working together to reach a common business goal. 

• Cross functional team 
• Functional team 

The ability to say or do things in a respectful manner

• tact 
• compromise
• cooperative
• `empathize

Problem solving strategy for settling disputes and finding solutions that will allow each side to save face and create the least amount of ill feeling

• Cooperation
• Conflict resolution
• tact
• facilitator 

Group of people from one department working together to reach a common business goal.

• Functiona team
• Cross functional team