ANPOCS

ANPOCS

9th - 12th Grade

11 Qs

quiz-placeholder

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ANPOCS

ANPOCS

Assessment

Quiz

Other

9th - 12th Grade

Practice Problem

Medium

Created by

Amy Munoz

Used 5+ times

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11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During the demonstration of an iPad, a customer told the salesperson, "It looks compllicated - I don't believe I could learn how to use it."

Approach the customer
Overcome objections
Determine customer needs/wants
Present the product

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A salesperson says to a customer, "How are you today, Mr. Miller?"

Close the sale
Approach the customer
Prepare for the sale
Follow up / suggestive selling

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Lawrence is a customer interested in buying a new car.  He wants on that is easy to drive and economical.

Present the product
Determine customer needs/wants
Close the sale
Overcome objections

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A salesperson carefully removes a watch from a display case to show it to a customer.  The watch is then gently placed in the customer's hands.

Overcome objections
Present the product
Close the sale
Approach the customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An industrial equipment salesperson goes to a training class to learn as much as possible about the products he/she will be selling.

Preapproach
Present the product
Overcome objections
Close the sale

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer stops at a Jeep dealership to request some brochures about the latest model Jeep.

Approach the customer
Determine customer needs/wants
Present the Product
Lead generation / find prospects

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An insurance salesperson spends time researching potential customers for a certain type of life-insurance policy.

Preapproach / Prepare for the sale
Approach the customer
Present the product
Close thesale

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