UPSWING UNIT 4 - ON THE PHONE

Which one is different from others?

• "Can you repeat that, please?"

• "Could you hold on a moment?"

• "I beg your pardon?

• Sorry, what did you say?

A: Can I speak to Ellis?

B: Hold on. I'll ____________ .

• put you through

• hang up on you

• get back to you

• take a message

Why would you NOT phone a call center for?

• report problems

• book a flight ticket

• make a complaint

• ask for the bill

What do teenagers mostly use smartphones for?

• doing homework

• talking face-to-face

• accessing Google Classroom

• social networks

Sorry, he is out. Do you want to _________ a message?

• bring
• leave
• hang on
• pick up

Which means of communication is older than the others?

• cell phone

• radio

• messenger birds

• telegraph

Secretary : Thomson&Heinle office, how can I help?

Alaine : Hi, can I speak to Mr. Preston please?

Secretary: .................. he's in a meeting right now.

• Hold on a minute

• Of course

• I'm afraid

• Leave a message

I tried to call you again and again last night, but you didn't _________ the phone. Where were you?

• invite

• hang up

• pick up

• hold on

Cem : Can I talk to Sinan, please?
Lale : Sorry, she is out. Why don't you ______ in an hour?

• call back
• leave
• text
• speak up

Anne : Which number should I _______ for the police? Cenk : It's 155 in Turkey.

• hold on
• answer
• dial
• contact