SWOW Chapter 13-15

good manners

• etiquette
• tact
• sociability
• self-awareness

the ability to say and do things in a way that will not offend others

• tact
• etiquette
• stereotype
• conflict resolution

oversimplified or distorted belief about a person or group

• stereotype
• tact
• diversity
• empathize

personal trait that includes friendliness and enthusiasm

• sociability
• etiquette
• tact
• self-awareness

a problem-solving strategy for settling disputes

• conflict resolution
• diversity
• empathize
• self-awareness

knowing your own strengths and weaknesses

• self-awareness
• etiquette
• sociability
• conflict resolution

variety

• diversity
• tact
• stereotype
• empathize

to see things from another's point of view

• empathize
• stereotype
• sociability
• conflict resolution

The personal trait that includes loyalty and trustworthiness is

• responsibility.
• self-esteem.
• integrity/honesty.
• self-management.

If you unintentionally offend someone from a different ethnic or cultural background, you should

• not take it too seriously.
• ignore it.
• apologize.
• talk to the supervisor.