Medical Office Reception

The information in a patient’s medical record can be read by anyone who is employed by the medical office.

• True
• False

The patient must sign a consent form to release information from his or her medical record.

• True
• False

The medical assistant should release only the information indicated on the release of information form.

• True
• False

All information about a new patient is obtained when the patient comes to the first office visit.

• True
• False

Most medical offices have a history form for a new patient to fill out before being seen by the physician.

• True
• False

HIPAA requires that the patient to acknowledge the receipt of the notice of privacy practices in writing.

• True
• False

Boredom and frustration are clearly communicated over the telephone.

• True
• False

A medical assistant should obtain the name of a caller before placing him or her on hold.

• True
• False

If a caller is rambling or repeating himself, it is acceptable for the medical assistant to cut into the caller’s replies.

• True
• False

If a patient is calling to request medication, the medical assistant should ask about allergies and obtain a pharmacy name and telephone number or other contact information.

• True
• False