Business Letters & Email

The overall tone of business letter should be _________________.

• Angry
• Meh
• Polite
• Slang

The first part of a business letter is _____________.

• Salutation
• Closing
• Inside address
• Header

Which of the following is not included in the header?

• Your address
• Date
• Address you are sending to
• None of the above

It is usually a good practice to begin a letter with a warm greeting such as "I hope that you are doing well today."

• True
• False

The following question, "What is the purpose of this letter?", is answered in which section of the letter?

• Header
• Greeting
• Body
• Closing

A "thank you" is usually included as a part of which section of the letter?

• Header
• Greeting
• Inside Address
• Closing

Which of the following should be used in the greeting?

• Dear
• Person's name and title
• A ":" (Colon)
• All of the Above

The  _______________________ of an email should include something that helps the person on the receiving end to know what the letter is about.

• Closing
• Date line
• Email address
• Subject line

It is sometimes difficult to email major corporations since many use "contact us" pages or forms.

• True
• False

The return address goes in the _______________  of an envelope.

• Upper Right Corner
• Upper Left Corner
• Center
• It doesn't go on the envelope