Chapter 9 HTMP Review

The facilities management department is a major contributor to:

• Guest Satisfaction
• Revenue
• Sales
• Marketing

The facilities management department oversees:

• Utilities
• Equipment
• Building and equipment
• Utilities, the building, and equipment

The front of the house is the:

• Functional area in which employees conduct meetings and training
• Functional area in which employees prepare guestrooms
• Functional area in which employees prepare food
• Functional area in which employees extensively interact with guests

As a chief engineer or engineering manager, you would be responsible for overseeing:

• a.  Safety and Security
• b.  Safety and security, controlling costs and legal and regulatory compliance
• c.  Legal and regulatory compliance and controlling costs
• d.  Controlling costs and safety

The Director of Engineering (DOE) position will typically require: 

• a.  A letter of recommendation
• b.  Proper job-related training
• c.  A high school degree
• d.  A college degree

As part of ADA compliance, facilities management must ensure the facility has:

• a.  Service animals
• b.  Handicap parking
• c.  Both a & b
• d.  None of the above

 Backup services for temporary property operations in emergency situations should include:

• a.  Flares
• b.  Gas masks
• c.  Emergency communication system (cell phones or hand-held radios)
• d.  All of the above

Emergency planning must include procedures for the following: 

• a.  Natural disasters, severe weather, power outages, terrorism
• b.  Natural disasters, power outages, terrorism
• c.  Natural disasters, severe weather, power outages
• d.  Natural disasters, severe weather, equipment failure, terrorism

Maintenance in which situations are identified and corrected on a regular basis to control costs and keep larger problems from occurring is known as:

• a.  Preventative care
• b.  Preventative maintenance
• c.  Preventative schedule
• d.  Maintenance  

To enhance the visual attractiveness of a building as seen from the street, you would alter the:

• Appearance
• Look and Feel
• Curb Appeal
• Shape