Appointment Scheduling Review

Which of the following telephone greetings is acceptable for a medical office?

• Hey yo, whazzup?
• Good morning, Dr. Grabin's office.
• Dr. Grabin's office, Samantha speaking, may I help you?
• Hello, how may I help you?

Telephone messages are considered legal documentation, so two copies must be kept.

• True
• False

What forms would be included in a new patient packet?

• Fee Schedules and preauthorization

• History forms and privacy forms

• History forms and fee schedules

• Privacy forms and preauthorizations

How would you ask a caller to identify themselves?

• Who is this?
• What is your name?
• May I have your name please?

If the physician is in the middle of an examination and another physician calls asking to speak with him immediately, it is acceptable to interrupt the examination.

• True
• False

One advantage of using practice management software is that it is easier to search for available appointments.

• True
• False

After making a referral, the medical assistant is allowed to....

• Perform the test

• Analyze the results

• Educate the patient on test preparation

If a patient misses an appointment, they should be immediately dismissed from the practice.

• True

• False

If a patient has a longer-than-expected wait time, the medical assistant should offer to reschedule the appointment.

• True
• False

If there is no emergency, patients visiting an urgent care clinic with open office hours can be seen based on the balance of their account.

• True
• False