RTS - Unit 1

Which one of the following is an effective non-verbal cue to acknowledge a customer?

• Public relations
• Hand shake
• Smile
• Small talk

The first step in welcoming customer is

• smile at customer

• does up-selling

• acknowledge the customer

• understand the customer

Which one of the following is an example of good greeting?

• Immediate recognition
• Look at them in the eye
• Say, "May I help you?"

• Handshakes are important

Salespeople must be well groomed in order to 

• do demonstration
• deal with objections
• look trustworthy
• impress the customers

Which one of the following is a way of showing good etiquette?

• Speak very softly
• Project arrogance
• Wear heavy make-up
• Remember customers' name

A salesperson should stand straight and keep head straight to project

• honesty and cheerfulness
• aggressiveness and poise
• confidence and enthusiasm
• empathy and understanding

Bibiana can put a customer at ease by

• leaving the customer alone
• avoiding eye contact with the customer
• shaking the customer's hand immediately.
• giving the customer a sincere compliment

A salesperson has to be presentable in order to impress customers.  Which one of the following is an example of a well groomed salesperson?

• Clothes are of high quality and mismatched
• Hair is combed neatly but washed
• Make up is heavy and using the latest colours
• Nails are trimmed and shaped

The moment salespeople see a customer, they must smile and

• walk away
• stand upright
• make eye contact
• introduce themselves

Which one of the following is an importance of 'Touchpoints'?

• Welcome customer
• Put customer at ease
• Acknowledge customer
• Creating a good first impression