Business Managment - Unit 2, Ch 13

Operational planning is short-term planning that identifies specific activities for each area of the business

• True
• False

Most of the operational planning in a business is the responsibility of middle-level managers and supervisors.

• True
• False

Goals should be stated in broad, non-specific language to make them easier to reach.

• True
• False

An organizational chart is a visual device that lists the policies and procedures of a business

• True
• False

The management function responsible for arranging resources to complete work is

• planning
• organizing
• implementing
• controlling

Which of the following is NOT a benefit of an organizational chart?

• It shows to whom each employee reports
• It indicates lines of promotion
• It communicates policies and procedures
• It shows the departments that make up the business.

If an employee regularly receives instructions from more than one manager, there is a problem with

• span of control
• unity of command
• policies and procedures
• standards

The most flexible organizational structure for a business is the

• line organization
• line-and-staff organization
• matrix organization,
• centralized organization

All authority can be traced in a direct line from the top to the bottom in

• a line organization
• a team organization
• a matrix organization
• all of the responses

issues that affect achieving company goals

• a. quality management

• b. customer satisfaction

• c. team work

• d. all the above