Healthcare Communication

Which of the following is the best definition of communication?

• Persuading someone of your viewpoint
• Exchanging messages
• Texting someone
• Simplifying information for a lay audience

What does a receiver do to decode a message?

• Use their language skills
• Apply their own frame of reference
• Listen to the message being sent
• Confirm that a message was received properly

Which of the following is NOT a desirable communication skill?

• Show interest in the speaker.
• Roll your eyes when you do not agree.
• Maintain eye contact.
• Avoid interrupting.

Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia's communication with Mrs. Phillips?

• Give instructions to patients
• Confirm understanding
• Relay information to other health care workers
• Establish rapport, or a connection

Which of the following refers to the physical space between people?

• Eye Contact
• Touch
• Proximity
• Physical Appearance

In verbal communication, how is emotion expressed?

• By frowning or crossing one's arms
• Language choice
• Tone of voice
• Through confidence

Which of the following is NOT true of communication in health care?

• Health care workers must always be conscientious to touch patients with kindness and respect.
• Patients can understand your emotion through your tone of voice.
• Health care workers should cross their arms when speaking with patients.
• You will need to communicate with co-workers, patients, administrators and visitors.

What can a health care worker do to ensure that a patient understands medical information?

• Speak softly.
• Provide the information just after mealtime.
• Use appropriate lay terms.
• Break up the information by frequently using "uh" and "um."

Which of the following is an example of audience?

• To describe a new type of syringe
• We need to lower the rate of accidental needlesticks
• Nurses of West Pediatric office
• Thursday at 6 pm

According to the communication process, who provides information?

• Sender
• Doctors
• Receiver
• Feedback