Social factors obviously affected Fran’s choice of backpack if the pack is

• a popular style

• well-made

• easily repaired

• reasonably priced

Before you begin to shop, you should

• decide to pay cash

• opt to delay payment

• identify your needs

• compare prices at different stores

Comparison shopping is a waste of time when buying an item such as

• a computer

• shampoo

• salt

• school supplies

You would most likely negotiate the price for a(n)

• pair of jeans

• airline ticket

• tennis racket

• car

Direct selling includes all the following kinds of shopping except

• mail order

• QVC

• local mall

• online

Product labels for appliances generally include

• open dating

• operating instructions

• health claims

• unit pricing

An implied warranty guarantees that

• a product is fit for its intended use

• a defective product will be fixed

• only certain parts of a product are under warranty

• the distributor will replace a defective product

When you are dissatisfied with a product and are seeking satisfaction, your last resort should be

• complaining at the original place of purchase

• getting help from a consumer agency

• taking legal action in small claims court

• using a dispute resolution program

The settlement of a difference by a third party whose decision is legally binding is called

• mediation

• arbitration

• dispute resolution

• a class action

A disagreement over an amount less than $2000 is generally handled

• through a legal aid society

• in a class-action suit

• at small claims court

• by members of the American Bar Association