What is the purpose of DEFINE phase ?

• To have the team and its sponsor reach agreement on the scope, goals, and financial and performance targets for the project

• To thoroughly understand the current state of the process and collect reliable data on process speed, quality, and costs that you will use to expose the underlying causes of problems

• To pinpoint and verify causes affecting the key input and output variables tied to project goals. ("Finding the critical Xs")

• To learn from pilots of the selected solution(s) and execute full-scale implementation

What are the consideration to select Project, except ?

• Customer

• Process

• Result

• Strategy

What are the deliverables at DEFINE phase ?

• Identification of value-add and non-value-add work

• An improved process that is stable, predictable and meets customer requirements

• Completed Project Plans

• All answer correct

Completed project plans include :

• Resistance Analysis

• Action Logs

• Stakeholder Analysis

• All answer correct

Because of your resource limitation so there are some key steps in DEFINE that you can applied, exclude :

• Develop Project Plans

• Validate Problem Statement & Goals

• Verification of Project Scope

• Review Project Charter

You have to confirm that the problem you have been given still exist, important to customer, important to business and can be improved using Lean Six Sigma are consideration when you ...

• Review Project Charter

• Validate Problem Statement & Goals

• Develop Project Plans

• All Answer Correct

When you do a gate review so there are some checklist provided, except :

• Customer Knowledge Documentation

• High Level Process Map

• An Updated Project Charter

• Communication Plan

You should detailing when, what, magnitude and impact of the problem. This concern you should do when :

• Validate Problem Statement & Goals

• Create Problem Statement

• Review Project Charter

• Verification of Project Scope

What is the main focus when you create a problem statement ?

• Causes

• Solutions

• Symptoms

• Customer

If you to spend longer than one to two days (full time) or one to two weeks (part time) in DEFINE, that's indication that the scope may be too broad or too vague, what you should do ? Except :

• Divide The Project Into Phases

• Do a Through Job of Capturing Customer Needs

• Adjust Tour Team Membership

• Re scope The Project