RTC Monthly Assessment

1.How much is the amount increase for the customer's copper BB in CT selectwire center?

• $1-$10

• $15

• $0

• none of the above

The total charge of Internet Insfrastructure is?

• $1.99

• $4.99

• $9.99

• $2.34

Frontier Secure $5.00 bundle credit does not apply to customers who is in Retention EDL Pricing.

• True

• False

• IDGAF

• None of the above

After 2 years of Retention EDL pricing, the customer will automatically roll to EDL Pricing w/o term.

• True

• False

• IDGAF

• None of the above

Erol Villanueva lives in CA, he processed his payment through Drop Box. When would Erol's payment post?

• Same day

• 3 Business days

• 10 calenday days

• None of the above

With enhanced credit scoring & risk categories (i.e. Medium, High, Extreme) there is no longer a need to review deposits that have been requested due to credit score. This means Deposit Waivers have now been eliminated.

• True

• False

• I don't know what's happening

• None of the above

Louell Cilocilo former Manager in one of the best Call Center industry located in WA, Louell's payroll for the cutoff is delayed due to system downfall in the local bank. Louell has a good payment history and has never missed a payment for the past 6 years of service. Now he has a charge on the bill (Late fee) and wants it to be waived and if it will not be waived Louell will cancel the entire service with us. As an RTC agent would you waive Louell's late fee?

• No

• Yes

• Let Louell disconnect the service and let him pay the ETF instead

• None of the above

Deposits will be returned to the customer after a year of service if they have a good payment history.

• True

• False

How much is the fee if the customer did not return two Set-top Boxes?

• $250.00

• $200.00

• $100.00

• $75.00

Always recommend a due date on the last day of the current bill cycle!

• True

• False