TMO One, Auto Pay & PA

What is NOT a benefits behind TMO 1 launch?

• Taxes Included

• Simplify Billing

• Lower Cancellations

• Free phones

• Discount by adding Auto Pay

Pain points that were not resolved with TMO One

• Customer's dissatisfaction

• Unlimited Roaming

• High prices

• Confusing Bill statements

Benefits of changing to TMO One (select all that apply).

• Unlimited 3G Smartphone Mobile Hotspot

• Auto Pay Discount

• Netflix On Us + Family Allowances w/ 2 lines or more lines

• All of the Above

• Stateside International Unlimited Texting

Why is it important for customers to have Auto Pay?

• Discount of $5 per line, up to 8 lines

• Pay a little late

• Because this is path to resolution

• Kick Back

• Avoid taxes

Why should you recommend to add Auto Pay with TMO One? (select all that apply)

• $5 discount per line, up to 8 lines

• Lower Bills

• Collect TMO Money

• To receive free lines

• All of the above

Why should you recommend a Payment Arrangement? (select all that apply)

• Avoid suspension fees

• To keep account active

• To keep customer's credit in good standing

• Avoid prorated charges

What are the best self-service options for customers to make their payment, if this customer is already 68 years old and has problems walking? (select all that apply)

• TMO My Account

• SIVR

• *729

• Store

• myt-mobile.com

When is the customer being charged for a Late Fee?

• 10 days

• 16 days

• 5 days

• 7 days

How much will the customer pay if they have 5 lines under T-Mobile ONE TI with 2 lines having ONE Plus International. They are on Autopay.

• $350

• $185

• $255

• $230

What is the maximum time a customer can extend their payment through all types of payment arrangement?

• 20

• 28

• 14

• 10