TMO One, Auto Pay & PA
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12th Grade
Used 323+ times
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13 questions
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1.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
What is NOT a benefits behind TMO 1 launch?
Taxes Included
Simplify Billing
Lower Cancellations
Free phones
Discount by adding Auto Pay
2.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Pain points that were not resolved with TMO One
Customer's dissatisfaction
Unlimited Roaming
High prices
Confusing Bill statements
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Benefits of changing to TMO One (select all that apply).
Unlimited 3G Smartphone Mobile Hotspot
Auto Pay Discount
Netflix On Us + Family Allowances w/ 2 lines or more lines
All of the Above
Stateside International Unlimited Texting
4.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Why is it important for customers to have Auto Pay?
Discount of $5 per line, up to 8 lines
Pay a little late
Because this is path to resolution
Kick Back
Avoid taxes
5.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Why should you recommend to add Auto Pay with TMO One? (select all that apply)
$5 discount per line, up to 8 lines
Lower Bills
Collect TMO Money
To receive free lines
All of the above
6.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Why should you recommend a Payment Arrangement? (select all that apply)
Avoid suspension fees
To keep account active
To keep customer's credit in good standing
Avoid prorated charges
7.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
What are the best self-service options for customers to make their payment, if this customer is already 68 years old and has problems walking? (select all that apply)
TMO My Account
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myt-mobile.com
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