TMO One, Auto Pay & PA

TMO One, Auto Pay & PA

12th Grade

13 Qs

quiz-placeholder

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TMO One, Auto Pay & PA

TMO One, Auto Pay & PA

Assessment

Quiz

Other

12th Grade

Hard

Created by

TMO LnD

Used 323+ times

FREE Resource

13 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What is NOT a benefits behind TMO 1 launch?

Taxes Included

Simplify Billing

Lower Cancellations

Free phones

Discount by adding Auto Pay

2.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Pain points that were not resolved with TMO One

Customer's dissatisfaction

Unlimited Roaming

High prices

Confusing Bill statements

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Benefits of changing to TMO One (select all that apply).

Unlimited 3G Smartphone Mobile Hotspot

Auto Pay Discount

Netflix On Us + Family Allowances w/ 2 lines or more lines

All of the Above

Stateside International Unlimited Texting

4.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Why is it important for customers to have Auto Pay?

Discount of $5 per line, up to 8 lines

Pay a little late

Because this is path to resolution

Kick Back

Avoid taxes

5.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Why should you recommend to add Auto Pay with TMO One? (select all that apply)

$5 discount per line, up to 8 lines

Lower Bills

Collect TMO Money

To receive free lines

All of the above

6.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Why should you recommend a Payment Arrangement? (select all that apply)

Avoid suspension fees

To keep account active

To keep customer's credit in good standing

Avoid prorated charges

7.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What are the best self-service options for customers to make their payment, if this customer is already 68 years old and has problems walking? (select all that apply)

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