Upgrades, Exchanges and AAL

What are the next steps customers should do after you do an upgrade?

• Check if the same sim card can be used

• Simulators to change from Android to iOS or vice verse

• Order Tracking simulator

• First time use simulator

• Time frames/ shipping

What would you recommend when doing an exchange?

• Call us back to set up new phone

• sms to return device will be receive automatically

• use same sim card

• label is under the shipping label, not in the box

• In store timelines

If a customer wants to a Add a Line what Important information you need to know to make the process?

• If the customer really want to get the Line

• Sim card is active

• Port in Request

• Customer want to get a new Phone

When making an Upgrade what are some steps that will help us to complete it Successfully?

• E-signature response

• Account Holder is making the Upgrade

• Confirm Shipping Address

• Sufficient Founds

What are some requirements to add a line?

• A One-Time PIN is not necessary to verified

• The Billing Responsible Party and Authorized Users may add lines.

• Accounts must be current

• A $25 SIM starter kit