Ch. 9 Communication Review

E-mail messages should be written  

• when you don't have time to write a letter.    
•  in a format like a memo. 
• when you already know the person.          
• when you don't expect an answer.            

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

An example of active listening is:

• Listening close and taking good notes
• Skimming the outline carefully
• Moving around while others speak
• Focusing on main ideas being communicated and responding with full attention

When you are writing for work or school, you should always:

• Write as quickly as possible
• Proofread your work 
• Depend on Spell Checker to correct all errors
• Write as briefly as possible

If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:

• Business Letter
• Personal Business Letter
• Memo
• E-Mail

Good communication skills can help you be considered as a valuable employee who contributes to the company's image.

• True
• False

What's feedback?

• A comment
• Comment and notification from reciever
• Notification from reciever
• None of the above 

what does non verbal language include  

• talking to people
• shouting at people
• using gestures and body language
• singing with the children

Things or conditions that interfere with the communication process.

• noise
• communication barriers
• interference
• all of these

Which type of language should you use when writing an application for a job?

• Formal
• Informal
• Friendly
• Persuasuve