ITE Checkpoint part 2

What are two effects of not having a preventive maintenance plan for users and organizations? (Choose two.)

• increased repair costs

• increased number of regular updates

• increased downtime

• increased management tasks

• increased documentation needs

Which three actions should be part of a regular computer preventive maintenance plan? (Choose three.)

• removing dust from fan intakes, the power supply, and peripherals

• installing appropriate security updates

• removing unused or unwanted programs

• changing browser settings

• deleting old email

If a technician is unable to create a backup of data on a customer computer, what three pieces of information should the technician include on the liability release form signed by the customer before beginning work? (Choose three.)

• a description of the problem

• the steps required to resolve the problem

• permission to work on the computer without a current backup available

• a release from liability if data is lost or corrupted

• a description of the work to be performed

What is the first step in the troubleshooting process?

• Implement a quick procedure to solve the problem.

• Ask the user direct questions about the issue.

• Create a plan of action to propose to the user.

• Establish a theory for the cause of the problem.

After performing a preventive maintenance on a PC, the technician attempts to power on the PC only to find that nothing happens. What is the most likely problem?

• The computer is not plugged into the AC outlet.

• The power supply voltage switch is set to the incorrect voltage.

• The technician forgot to reset the BIOS settings.

• The CPU has not been reinserted properly.

Which statement describes a characteristic of a network operating system?

• A network operating system shares files and folders on a small network with limited security.

• It runs multiuser applications.

• It typically is used in SOHO environments.

• It supports a limited number of users.

What technology was created to replace the BIOS program on modern personal computer motherboards?

• UEFI

• RAM

• CMOS

• MBR

On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)

• A user requires access to a new printer.

• The existing operating system is corrupted.

• The existing security software requires upgrading.

• The computer is being moved to a different network.

• A new replacement hard drive is installed in a computer.

Which key or key sequence pressed during the boot process will allow a user to start a Windows PC using the last known good configuration?

• F1

• F8

• F12

• Alt-Z

• Windows key

In which folder are application files for 32-bit programs typically located on a computer that is running a 64-bit edition of Windows 7?

• C:\Users

• C:\Program Files

• C:\Application Data

• C:\Program Files (x86)