HTMP 2 Chapter 1

These managers make decisions by enforcing rules, regulations, policies, and procedures

• Autocratic

• Bureaucratic

• Democratic

• Laissez-faire

These managers stress immediate, short term results over concerns about people.

• Autocratic

• Bureaucratic

• Democratic

• Laissez-faire

These managers tend to focus more on the participative process than short-term results

• Autocratic

• Bureaucratic

• Democratic

• Laissez-faire

These managers provide little or no direction and give employees as freedom as possible.

• Autocratic

• Bureaucratic

• Democratic

• Laissez-faire

You greet your employees with a smile and tell them you are happy to be with them today. You stand up straight and say that you are eager to help them meet the guests’ needs. What leadership trait is this?

• Good judgement

• Empathy

• Enthusiasm and optimism

• Creativity

What might be considered one of the drawbacks of a career in hospitality and tourism?

• Nontraditional schedules

• Flexible hours

• Long-term career growth

• Varied work

What skills do you need to have a career as an auditor, accountant, or corporate planning?

• Data skills

• People skills

• Things skills

What skills do you need to have a career as a marketing and sales managers, independent restaurant owners, or club managers?

• Data skills

• Things skills

• People skills

What skills do you need to have a career as a chef, banquet manager, engineers, or facilities managers?

• Data skills

• People skills

• Things skills

Working for which type of property offers more chances to be creative, more control, and better learning opportunities for entrepreneurs?

• resort

• airport

• independent

• chain-affiliated