HTMP 2 Chapter 7

What document would a housekeeper use if they want to know how often items in the hotel are to be cleaned or maintained?

• Area inventory list

• Housekeeping status report

• Frequency schedule

• Deep-cleaning schedule

What is the situation called when a housekeeping status differs from the front desk room status?

• Room status discrepancy

• Forecasting error

• Operating error

• Daily summary

Which is not an example of a fixed staff position in the housekeeping department?

• Executive housekeeper

• Supervisor

• Room attendants

• Department clerk

Which room status is where the guest is not checking out today and will remain at least one more night at the hotel?

• Early make-up request

• Late check-out

• Stayover

• No service

Which of the following is not a typical cleaning responsibility of the housekeeping department?

• Lawn care

• Hallways

• Meeting rooms

• Hotel gift shop

What does “cost per occupied room” mean?

• A forecasted room rate based on past sales and the effect on sales of various promotions

• The amount of money a guest actually pays to spend the night in a hotel room

• Lost revenue from a hotel room that remained unoccupied overnight

• The expenses required to operate a room in which a guest spends the night

What is the document use by housekeeping that shows all items within the each area of the hotel that are the responsibility of housekeeping?

• Area inventory list

• Deep cleaning schedule

• Frequency schedule

• Budgeting list

The four steps of the housekeeping training method are prepare, present, practice, and follow-up.

• True

• False

What is an example of how a housekeeping department can implement a strategy to save energy?

• Turn off heating and cooling systems in unoccupied guest rooms

• Implement towel and linen reuse programs in guestrooms

• Place recycling receptacles in guestrooms for paper, glass, and cans

• Use high efficiency particle air filters and replace them regularly

What is the status called when a guest has requested that their room not be cleaned today?

• No service

• Leave me alone room

• Do not disturb

• Stayover