Communication Skills Review

Which of the following is NOT a method of organizing information mentioned in the presentation?

• Outlines

• Diagrams

• Flash cards

• Flow charts

Which of the following is NOT a communication style?

• Passive assertive

• Passive aggressive

• Passive

• Assertive

Which of the following communication styles can be referred to as a “broken record”?

• Passive assertive

• Passive aggressive

• Passive

• Assertive

Which of the following communication styles can involve manipulation or intimidation to achieve an end goal?

• Passive assertive

• Aggressive

• Passive

• Assertive

Which of the following communication styles includes the desire to avoid conflict, but still tries to get things done in their favor with manipulation?

• Passive assertive

• Passive aggressive

• Passive

• Aggressive

Which of the following is the meaning or subject of information being communicated?

• Message

• Medium

• Receiver

• Feedback

Which of the following is the person or group from which the information is meant?

• Message

• Medium

• Receiver

• Feedback

Which of the following is a distraction which interrupts the message from being understood”?

• Roadblock

• Noise

• Feedback

• Channel

Which of the following is NOT a part of the listening process?

• Hearing

• Understanding

• Focusing

• Talking

Which of the following is known as casual listening?

• Active listening

• Passive listening

• Non-verbal listening

• Aggressive listening