Study Skills EOC Review #1: Communication

An indirect, dishonest way to influence other people is called

• harassment

• manipulation

• passiveness

When using the "I" message formula, two words are used at the beginning?

• I think

• I feel

• I want

• I demand

The use of discussion to reach an agreement is called

• negotiation

• mediation

The use of a third party to help solve conflicts, like a judge intervenes is called

• negotiation

• mediation

Let me give you some ideas on how to get started on your homework, then we can both work on our assignments is an example of what communication style?

• passive

• assertive

• aggressive

Showing a lack of self respect and allowing others to walk over you is an example of the communication style of

• passive

• aggressive

• assertive

Which of the following is a form of nonverbal communication?

• constructive criticism

• restating what the speaker says

• body language

When you state your own feelings rather than commenting on someone else's behavior, you are using

• passive communication

• "I" messages

• "You" messages

• body language

Communicating by being overly forceful, pushy, or hostile and disrespectful is called being

• passive

• aggressive

• assertive

A genuine listening skill in which shows that your full attention and focus is on the other person and they feel that you care.

• Mimicking

• Mirroring

• Listening with your eyes, ears, and heart

• Walk in their shoes