Billing and Collections Review

Which of the following best describes a super bill?

• A patient invoice totaling over $1000

• A patient invoice which itemizes their last five visits

• A patient invoice listing services performed in one visit.

• A bill from an insurance carrier.

When should a patient be given an estimate of how much the fee for service might be?

• Never

• When they check in

• When the appointment is set

• They should already know

Who can a patient speak to about an unpaid bill?

• The patient's childern

• The patient's employer

• The patient's boyfriend of girlfriend

• The patient and the patient's guarantor

What is a fee Schedule?

• The physicians daily schedule

• An appointment book, with the billing dates

• A list of specified fees a physician chargers for services.

Which of the following is the best option for dealing with a long-term delinquent account?

• Send the account to a third-party collection agency

• Sue the account-holder in small claims court

• Hire a private investigator to find the account-holder

• Write off the account as bad debt.

Which of the following attitudes is the most acceptable for an assistant to have when discussing finance with a patient?

• Arrogant

• Respectful and understanding

• Nervous

• Rude

Which is the least confrontational way to approach a patient about an unpaid bill?

• A house visit

• Letter

• Personal interview

• Telephone call

When is the ideal time a patient payments should be received?

• At the time of service

• Within a month of service

• Before the appointment

What is the name of a patient bill that records service and charges for a specific time period?

• A ledger

• A fee schedule

• An invoice

• An itemization

True of False: You can threaten a patient who has not paid their bill when legal action has taken place and they still haven't paid the bill.

• True

• False