POBF Unit 1

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

• Casual

• Formal

• Routine

• Technical

Individuals who are able to defend their ideas objectively usually are able to provide others with:

• personal opinions.

• emotional information.

• logical evidence.

• unrelated statistics.

To be able to explain and defend their ideas objectively to others, individuals usually need to have effective __________ skills.

• computer

• technical

• verbal

• reading

In order to be understood on the telephone, a business's employees should always:

• speak from notes.

• use technical terminology.

• enunciate clearly.

• speak rapidly.

All calls coming into a business should end as pleasantly as possible in order to:

• provide callers with accurate information.

• make the best use of your time.

• help you to get a good review.

• leave a good last impression with callers.

Which of the following is not a tool that people use when participating in discussions?

• Pointing out missing information

• Sharing a personal experience

• Building on someone else's comment

• Helping the group summarize what's been said

When you ask questions in an open-minded way, you avoid:

• stating your own opinion.

• attacking someone else's idea.

• suggesting a better way to do something.

• mentioning the truth.

Why is it often important to take notes during meetings or presentations?

• Audience needs something to do

• Speaker is difficult to understand

• Information will be needed later

• Writing keeps the mind focused

When organizing information to present in a business report, it is effective to:

• remain objective.

• interpret the data.

• develop an outline.

• determine the purpose.

Which of the following is a reason why it is important to organize information before preparing a business report?

• To investigate the cause of the problem

• To understand the purpose of the report

• To identify the target audience

• To arrange findings in a logical manner