POBF Unit 1

POBF Unit 1

9th - 12th Grade

31 Qs

quiz-placeholder

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POBF Unit 1

POBF Unit 1

Assessment

Quiz

Other

9th - 12th Grade

Medium

Created by

Jeff Langer

Used 96+ times

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31 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

Casual

Formal

Routine

Technical

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Individuals who are able to defend their ideas objectively usually are able to provide others with:

personal opinions.

emotional information.

logical evidence.

unrelated statistics.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To be able to explain and defend their ideas objectively to others, individuals usually need to have effective __________ skills.

computer

technical

verbal

reading

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In order to be understood on the telephone, a business's employees should always:

speak from notes.

use technical terminology.

enunciate clearly.

speak rapidly.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All calls coming into a business should end as pleasantly as possible in order to:

provide callers with accurate information.

make the best use of your time.

help you to get a good review.

leave a good last impression with callers.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not a tool that people use when participating in discussions?

Pointing out missing information

Sharing a personal experience

Building on someone else's comment

Helping the group summarize what's been said

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you ask questions in an open-minded way, you avoid:

stating your own opinion.

attacking someone else's idea.

suggesting a better way to do something.

mentioning the truth.

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