Spot Bonus vs. PROPS!

Employee took the initiative to step in and back up a co‐worker in their group while they were out of the office for a period of time. This employee was effective in absorbing the added workload while maintaining their own responsibilities and provided seamless customer service to their clients.

• PROPS!

• Spot Bonus

A customer called in with a complicated policy issue that the employee had to collaborate with several departments to resolve.

• PROPS!

• Spot Bonus

A Claims employee in a Data Scientist role was working on predictive modeling. They identified that one of their models had the potential to solve for another units business need. In between the employee’s daily responsibilities, they explored this path which resulted in the development of a fraud detection tool that generated financial savings for the company.

• PROPS!

• Spot Bonus

The department received a high level of workload due to a system issue. To help out an employee volunteered to take on additional work to help get the department caught up.

• PROPS!

• Spot Bonus

While working on a customer billing issue an employee identified a system flaw. They reported the issue and helped implement a solution that corrected the flaw before the next billing cycle for all customers.

• PROPS!

• Spot Bonus