Which of the following functional areas is most likely to use twitter to increase customer engagement?

• Business Operations

• Marketing

• Finance

• Human Resources

Which law would be broken if an employee refused to wear safety equipment provided by the business?

• Equality Act (2010)

• Health and Safety at Work Act (1974)

• Consumer Rights Act (2015)

• Trades Description Act (1968)

A business reduces the level of chemical emissions from its factory. Which of the following is the business aiming to reduce?

• Noise pollution

• Traffic congestion

• Recycling

• Air pollution

Which of the following is a feature of a weak economic climate?

• High levels of consumer spending

• Low levels of consumer spending

• High levels of employment

• Low levels of unemployment

Which of the following laws prevents employees being discriminated against on the basis of characteristics such as gender and race?

• Equality Act (2010)

• Health and Safety at Work Act (1974)

• Consumer Rights Act (2015)

• Trades Description Act (1968)

Which of the following is true in relation to the Health and Safety at Work Act (1974)?

• Visitors to a business are not covered by the act

• Employees must follow health and safety procedures set by the firm

• Employees are the only people covered by the act

• Customers visiting business premises are not covered by the act

Which of the following is a possible impact facing a hotel chain if facilities and accommodation are falsely described?

• Sales may increase

• Customer numbers may increase

• Profits may increase

• Reputation may decrease

Which of the following demonstrates the impact of a weak pound on a UK business that imports raw materials and exports finished goods?

• Imported raw materials dearer and exported finished goods cheaper

• Imported raw materials cheaper and exported finished goods cheaper

• Imported raw materials dearer and exported finished goods dearer

• Imported raw materials cheaper and exported finished goods dearer

Which of the following is a drawback to a business of behaving in an environmentally responsible way?

• Sales increase due to positive public image

• Brand reputation is improved

• Publicity may not persuade customers to buy

• Easier to motivate and recruit employees

Which of the following statements is true in relation to UK legislation?

• Product descriptions must be true, accurate and not misleading

• Employers do not have to pay the national minimum or living wage

• Customers cannot reject a falsely described product once purchased

• Gender is not a protected characteristic of the Equality Act (2010)