C2 Navigation

What is the customer’s due date if its close date is 19?

• 10

• 8

• 31

• 12

CPNI stands for?

• Customer Proprietary New Institution

• Customer Proprietary Network Information

• Customer Proactive Network Information

• Central Proprietary Networks Information

What is the VDN for Prepaid?

• 64638

• 64836

• 64386

• 65863

How much is T-Mobile ONE Voice: Postpaid (TI) for 3 lines , regular?

• $185

• $155

• $140

• $205

How much is the prorated charges if my plans is $50.00 and I only used my services from 06/15/2018 - 07/16/2018? Ooops I changed the question, what is the document number for prorating calculator?

• https://c2.t-mobile.com/docs/DOC-423103

• https://c2.t-mobile.com/docs/DOC-423301

• https://c2.t-mobile.com/docs/DOC-423331

• https://c2.t-mobile.com/docs/DOC-423310

What is the document number on doing Outbound calls and right VDN?

• DOC-418379 VDN 63051

• DOC-415728 VDN 63150

• DOC-415729 VDN 63510

• DOC-423095 VDN 63510

Which tab in C2 will you use to look for VDNs and other departments phone numbers?

• T-Mobile Directory

• No tabs to check, just ask your seatmate

• System Steps

• Contacts

What is the primary tool that we use in troubleshooting customer's device/network/etc.?

• C2

• Quickview

• Grand Central

• Internet explorer

What are the documents we need to open, and understand everytime we process Change of Responsibility?

• DOC-415527 & DOC-438681

• DOC-415878 & DOC-438881

• DOC-325528 & DOC-439581

• DOC-415528 & DOC-439581

What does EPS stands for?

• Extending Payment Schedule

• Extended Payment Scheduler

• Extended Payment Schedule

• Extended Paymenting Schedule