Chapter 12: Hardware and Network Troubleshooting

If the video on your laptop is not working, what should you do to troubleshoot it? (Choose two.)

• Toggle the video function key.

• Try using an external monitor.

• Remove the display unit and reattach it.

• Power the system off and back on.

While inspecting a motherboard, you notice a discolored area. What usually causes this?

• Spilled liquid

• Improper manufacture

• Power surge

• Underclocking

You need to connect a client computer to a shared network drive from the command prompt. Which command should you use?

• NET USE

• NETSTAT

• NSLOOKUP

• IPCONFIG

Every computer has a diagnostic program built into its BIOS called the _____________.

• CMOS

• BIOS

• POST

• DNS

While troubleshooting a client computer, you decide to obtain a new IP address from the DHCP server. After releasing the existing address, which command do you use to get new IP information from the DHCP server?

• IPCONFIG /REFRESH

• IPCONFIG /RENEW

• IFCONFIG /RELEASE

• IFCONFIG /START

Users are complaining that their print jobs are not printing. You open the print queue and see 50 jobs lined up. The printer is connected properly and online. What should you do?

• Open Printer Troubleshooting and have it diagnose the problem.

• Stop and restart the print spooler.

• Delete and reinstall the printer.

• Delete and reinstall Windows

What two devices are commonly used to cool components within a PC? (Choose two.)

• Fans

• Compressed air

• Freon

• Heat sink

You are having problems with the video card in one of your computers. Where could you check for troubleshooting information?

• Another computer with the same video card

• The video card manufacturer’s website

• The manual that came with the card

• The server log

Your laser printer keeps printing vertical black lines on its output pages. What is the most likely cause of the problem?

• There is a groove or scratch in the EP drum.

• The EP drum-cleaning blade is broken.

• The printer is low on toner.

• The transfer corona wire is not working properly.

The display on your laptop appears warped and fuzzy. You plug in an external monitor, and the image on it is fine. What is the most likely cause of the problem?

• The video card

• The LCD display

• The motherboard

• The video driver