MSS New Hire Week 1

What is the purpose of MyCSP? Select all that apply

• Gives directions to all ATT Buildings

• Central resource of the favorite places to eat in each city

• Find out information about The Promise

• Central resource for the most accurate and up to date information to resolve and answer customer’s questions.

What is the Promise?

• Guide for all customer interactions

• Optional

• Contains 9 Experience Steps

• Complicated

What information can be found in the Mobile Sales Tool (MST)? Select all that apply

• Promotions

• AT&T Next Calculator

• Customers Name

• Directions to the zoo

Which of the following in NOT a feature of DIRECTV?

• 96 hour rewind

• NFL Sunday Ticket

• 1TB of Storage with Genie

• Smart Search

Data free streaming is also known as?

• Free TV

• Data at no cost

• Limitless data

• sponsored data

Which of the following are current DIRECTV packages? Select all that apply

• Unlimited

• Mas Ultra

• Entertainment

• Optimal

What are the features of the DTV Genie? Select all that apply

• Record up to five programs at once

• Pause and rewind live TV or recorded shows in every room.

• Two Play

• Dedicated 5K Channels