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MSS Review Part 3

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9th Grade

Used 5+ times

MSS Review Part 3
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9 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many premium services are available to a customer on the AT&T unlimited & more Premium Plan?

one

two

none

four

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How much is the Movies Extra Pack with DIRECTV?

$4.99

$3.99

$5.99

$2.99

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many channels are included with Showtime?

10

12

13

14

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How long is the agreement/ commitment with U-verse TV?

one year

two year

18 months

three years

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What system do you use to Add-a-Line?

Opus

Clarify

MST- Mobile Sales Tool

MyCSP

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

A customer may receive a courtesy adjustment in the following circumstance: Select all that apply

No adjustment in the past six months

Adjustment amount is $25 or less

An AT&T error exist

Never

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a correct statement during Warmly Welcome?

“I can assist you with that”

“I can help you with that”

“I can offer assistance with that”

“I can certainly help you with that”

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Google

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Microsoft

Microsoft

Apple

Apple

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Others

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