MSS Review Part 3

How many premium services are available to a customer on the AT&T unlimited & more Premium Plan?

• one

• two

• none

• four

How much is the Movies Extra Pack with DIRECTV?

• $4.99

• $3.99

• $5.99

• $2.99

How many channels are included with Showtime?

• 10

• 12

• 13

• 14

How long is the agreement/ commitment with U-verse TV?

• one year

• two year

• 18 months

• three years

What system do you use to Add-a-Line?

• Opus

• Clarify

• MST- Mobile Sales Tool

• MyCSP

A customer may receive a courtesy adjustment in the following circumstance: Select all that apply

• No adjustment in the past six months

• Adjustment amount is $25 or less

• An AT&T error exist

• Never

Which of the following is a correct statement during Warmly Welcome?

• “I can assist you with that”

• “I can help you with that”

• “I can offer assistance with that”

• “I can certainly help you with that”

Who can Add-a-Line to an existing account? Select all that apply

• Account holder

• Retail Authorized User

• Authenticated Caller

• Anyone who knows the account holder SSN#

Customers using VRV app are able to enjoy Data free streaming. Unlimited and More Premium

• True

• False