Dealing with Problem-People

What can you do when a problem-person is being rude, aggressive or speaking in a loud voice?

• Say: "You're crazy!"

• Say: “Would you mind speaking lower, please?"

• Call your boss immediately.

• Ignore the person and leave the room.

What can you do when you are dealing with a problem-person on a daily basis?

• You need a proactive approach rather than a reactive attitude.

• Keep a log or a journal of the problem and save relevant emails.

• Let someone else (a colleague or your boss), know that you are experiencing a problem with that person.

• Complain with your boss and colleagues about the problem-person.

Which words should you avoid with Problem-People?

• Good, smart, profitable.

• Extreme words.

• The best, the worst, never, always, every day.

• Boss, shrink, spouse.

Complete the sentence so that it means that "you go to work with difficulty, especially because you are ill, tired, or unhappy".

E.g. I ____________________ to work due to a problem-person.

• hate

• love

• want to quit

• drag myself

Keep...

• involved

• calm

• rational

• cool

• emotional

Stay...

• involved

• calm

• cool

• emotional

• rational

Get...

• involved

• calm

• cool

• rational

• emotional

Become...

• involved

• cool

• calm

• rational

• emotional