Let's Listen Actively

Below are internal barriers to active listening, except:

• Work-related stress

• De-motivation

• Family issues

• Workplace noise

What type of listening should we apply?

• Pretending

• Ignoring

• Selective

• Attentive

• Active

What is not an external barrier to active listening?

• Workplace noise

• Shouting customer

• Barking dog at the end of the customer

• Relationship breakup

Below are things you do when you actively listen, except:

• Focus

• Understand

• Be selective

• Respond appropriately

This is/are a technique applied in the process of actively listening which help you understand the important points by the speaker.

• Probing

• Paraphrasing

• Interrupting

• Verbal nodding