conflict resolution

Which of the following is not a myth about anger?

• Getting angry is the only way to get things done
• There are many ways to deal with anger
• Strongly confronting angry people will back them down
• Ignore it and it will go away

"Controlling yourself" includes which of the following techniques?

• Holding your breathe
• Negative self-talk
• Counting to three
• Relaxing

Learning better ways to communicate is a useful technique for anger management.

• True
• False

While outwardly submissive, indecisive, and helpless, inside there may be inner conflict, tension, stress, and an inability to meet one's own needs fueling feelings of frustration and anger. This defines which type of behavior?

• Aggressive
• Passive-aggressive
• Passive
• Assertive

This type of behavior involves expressing, beliefs, feelings, and preferences in a way which is direct, honest, and appropriate and shows a high degree of respect.

• Passive
• Assertive
• Aggressive
• Passive-aggressive

Behavior that demands self-expression, attacks, or humiliates other people, generally in a way which shows lack of respect for others is which of the following?

• Aggressive
• Assertive
• Passive
• Passive-aggressive

Which of the following is not a tip for active listening?

• sending signals
• asking questions
• feedback
• interrupting

The conflict resolution style where two parties meet in the middle is:

• mid-line conflict
• compromise
• problem solving
• partnership resolution

The most important component of conflict resolution is:

• not interrupting
• taking your time
• voicing your concerns
• using active listening

This type of behavior involves expressing, beliefs, feelings, and preferences in a way which is direct, honest, and appropriate and shows a high degree of respect.

• Passive
• Assertive
• Aggressive
• Passive-aggressive