HTMP 1 Chapter 2

What type of positions are where the next step develops specific skills and capabilities which can be transferred from one position to another?

• Entry Level

• Skilled Level

• Supervisory Level

• Management Level

You are asked to make a copy of a guest's itinerary using a copier. This is a form of a

• Soft Skill

• Learned Skill

• Easy Skill

• Hard Skill

As you work up the career ladder, what is it known as when you develop on-the-job responsibilities to the highest level?

• Practice

• Confidence

• Expertise Building

• Self-Esteem

A typical career path begins with what type of position?

• Skilled Level

• Entry Level

• Supervisory

• Executive

As a guest service professional, you want to make sure the guest

• Feels special

• Is treated with respect

• Is treated as an individual

• All of the above

To "sell" your qualifications and skills to a future employer, you should have a clear and concise

• Job Application

• Cover Letter

• Resume

• Letter of Recommendation

What should you keep that contains real examples of previous school and employment experiences that demonstrates the qualifications listed on a resume?

• Job Application

• Letter

• Portfolio

• Resume

All of the following are examples of professional behavior except

• Acting confident and self-assured

• Being fun and friendly

• Addressing the person by name

• Avoiding eye contact

You see that a customer has unknowingly dropped $20 on the floor. When considering the right thing to do you will consider your

• Morals

• Options

• Benefits

• Amount of money

Which is not a method that builds positive self-esteem

• Focus on your mistakes

• Focus on what you like about yourself

• Learn to feel good about yourself

• Don't mistake confidence for being competitive