Your personal image should be controlled and based upon:

• choices others make for you

• choices you make yourself

• choices your peers prefer

• none of the above

Which of the following is NOT a component of personal appearance?

• good posture

• fashion image

• cleanliness

• arrogance

The ability to deal with people without offending them is known as:

• tact

• nonverbal communication

• apprehension

• industriousness

If a customer begins gossip, you should:

• inform her, you do not want to hear about someone else's life

• redirect the conversation in another, less harmful direction

• ignore her

• participate in the conversation

Non verbal communication refers to:

• thoughtfulness

• lip reading

• "cues" or physical actions

• self-awareness

For a Receptionist, what would be the most appropriate way of answering or receiving a caller.

• "Good morning, Hair-1, Janelle speaking"

• "Janelle speaking, How may I help you."

• "God morning, Hair-1"

• "Good morning, Janelle speaking."

To promote confidence, you must be arrogant

• true

• false

It is important to address your client by their name.

• true

• false

When making an appointment it is necessary to restate the appointment time, day, date, and service, to the customer.

• true

• false

Hand wringing and nail biting are signs of apprehension.

• true

• false