NCI Training I

What is the first level of the Crisis Development Model

• tension reduction

• anxiety

• defensive

• risk behavior

What should the staff approach be to the defensive level?

• supportive

• therapeutic rapport

• directive

• physical intervention

A student who is in the anxiety level could be exhibiting which behaviors?

• tense, withdrawn or fidgety

• relaxed and confident

• elopement or hitting/kicking

• argumentative

Re-establishing communication is part of the staff approach to which level?

• directive

• supportive

• physical intervention

• therapeutic rapport

Which of these staff approaches is an example of physical intervention

• setting limits

• providing choices

• removing the class from the situation

• avoiding a power struggle

A decrease of physical or emotional behavior is seen in which level?

• defensive

• anxiety

• tension reduction

• risk behavior

Which of these is not a primary reason for using the Supportive Stance?

• It communicates respect.

• It increases physical endurance.

• It is non-threatening.

• It maintains safety.

What is the last level of the Verbal Escalation Continuum?

• refusal

• intimidation

• release

• tension reduction

What behaviors would you see from a student in the intimidation stage?

• making verbal and/or non-verbal threats

• asking challenging questions

• non-compliance

• decreasing energy output

Students who are in the release stage of the Verbal Escalation Continuum would most likely exhibit which behaviors?

• non-compliance

• high energy output

• decreased energy output

• make verbal threats