Conflict resolution

Which conflict resolution style is equivalent to burying your head in the sand?

• avoidance
• separation
• accommodating to requirements
• problem solving

___________ is an extreme form of prejudice:

• stereotyping
• name calling
• physical violence
• racism

The conflict resolution style where two parties meet in the middle is:

• mid-line conflict
• compromise
• problem solving
• partnership resolution

The most important component of conflict resolution is:

• not interrupting

• using active listening

• Use I statements

• All of the above

This type of behavior involves expressing, beliefs, feelings, and preferences in a way which is direct, honest, and appropriate and shows a high degree of respect.

• Passive
• Assertive
• Aggressive
• Passive-aggressive

When working out a conflict, it is a bad idea to...

• listen to the other person
• stay calm 
• interrupt the other person while they are talking

When you take a moment to cool down during a conflict, what should you think about?

• How mad you are
• How unfair your boss is
• Is this issue really worth fighting about?

A person that is outside the conflict that comes in to help solve it is considered:

• a compromise
• a mediator
• a clarification

Which of the following is not a tip for active listening?

• sending signals
• asking questions
• feedback
• interrupting

This type of behavior involves expressing, beliefs, feelings, and preferences in a way which is direct, honest, and appropriate and shows a high degree of respect.

• Passive
• Assertive
• Aggressive
• Passive-aggressive