CA2 3.01

Which memeber of the staff welcomes the customer?

• Manager

• Busser

• Garde Manager

• Host

How do customers show thier loyalty?

• Returing Repeatedly

• Ordering a soup

• smiling at the host when they arrive

• leaving a big tip

The customer's favorable *FIRST* impression may be determined by:

• average age of the staff

• chef's years of expierence

• number of prep cooks

• service staff personal attire

A host may ask which question?

• Do you have a reservation?

• May I take your plate?

• Can I have your number?

• Will this be cash or card?

Which is a responisbility of a host?

• Calculating the bill

• plate presentation

• supervision of the dining room

• Providing the customers with the menu

Which task is for a busser?

• Clearing the table, then cleaning and resetting the table

• selling the menu

• Recieving the correct payment

• Thanking the customers for coming

Cashier or server is responsible for

• clearing the table

• receiving the payment and making change

• selling the menu

• seating the customers

The cashier should always thank the customer for:

• correct change

• quick turnover

• selecting the special

• choosing thier restaurant

Keeping the service station stocked and the dining room tidy is the responsibilty of?

• Busser

• Dishwasher

• Host

• Prep Cook

A group of business people come in and tell you they are in a hurry, What should you do?

• Recommend menu items that can be prepared easily

• Tell them to leave

• Recommend slow cooked meals

• Tell them to leave.....