C2

What can you find on walk me? (Select all that apply)

• General Overview

• The Lounge

• Autopay

• Document Overview

What can you do at The Lounge?

• Make account changes

• Start a discussion

• Practice

What can you see in General Overview?

• Go to offers

• Let's review some best practices to get the most out of WalkMe guidance

• Choose the rate plans

Document Overview help you get the most out of any page including:

• Document number, policy's name

• Latest page update, The comments section & The menu drawer

• C2, All tools

What can you do with Bookmarks?

• Send an email with the document to the customer (Homework)

• Save those documents so you can easily access them

• Ask questions

On the Devices page you can find:

• The 6 most popular devices, as well infor on accesories, coverage, platformas and troubleshooting

• Upgrades

• Offers

What is the maining of Homework?

• Let's start by heading over to a C2 document

• you can also customize and manage your own set of personal bookmarks and folders

• Sending customers information via text or email is a great way to provide customers additional help with managing their services and allowing them to complete tasks when the time is right for them

What can you find in The Latest Updates page?

• Updates mde to policies and other important documents

• The lates update of the document

• The System Issues page

Where can you search a policy on C2?

• Magnifying glass

• Bookmarks

• All tools

What can you see on the Offers Page

• Device simulator

• Device payment tool

• C2 has a dedicated space for our fantastic offers

• Rate plans