What can you do with Grand Central?

• To do an upgrade

• Add a line

• perform standard troubleshooting when customers have issues.

Tell us, What can you do in QuikView? (Select all that apply)

• Verified account

• Send an email with the document number

• Account changes

What can you do In Dash:

• Mobile number change

• Add a line & accesories

• Rate plan change

Let us know, What can you do in Remedy:

• Send a one time pin

• File a ticket

• Change customer's name

What are the requirements for Customer's PIN/Passcode?

• Lowercase letter

• Capital letter

• Customer PIN/Passcodes must be a combination of 6-15 non-sequential numbers.

What is the purpose to use the token code?

• check customer's name and sent OTP

• Sent a one time pin to access to the account information

• securely access customer's account information across multiple systems using the verification status already provided

Choose What you need to do If customer does not remember the password. (Select all that apply)

• Customer date of birth

• Last four of the social security number

• driver lisence

• Send One Time Pin

how many digits does the one time pin have?

• 4

• 15

• 6

• 3