1.02 Key Terms

A group of people who work together to set goals, make decisions, solve problems, and put ideas into action

• Tact

• Ethics

• Team

The rules indicating the proper and polite way to behave

• Fairness

• Etiquette

• Extinction

A formal letter following the business letter template

• Punctuality

• Memorandum

• Business Letter

A feeling or belief that bad things will happen in the future

• Optimism

• Pessimism

• Professionalism

Expressed in words

• Verbal Communication

• Nonverbal Communication

• Social Networking

The inclination of an individual with respect to heterosexual, homosexual, and bisexual behavior

• Cultural Sensitivity

• Sexual Orientation

• Digital Etiquette

Treating people in a way that does not favor some over others

• Etiquette

• Democratic

• Fairness

The process of eliminating or reducing a conditioned response by not reinforcing it

• Extinction

• Affirmation

• Authoritarian

Movements or positions of the body that express a person's thoughts or feelings

• Body Language

• Nonverbal Communication

• Verbal Communication

Being aware that cultural differences exist and have an effect on values, learning, and behavior.

• Digital Etiquette

• Cultural Sensitivity

• Diversity